We're always working to improve your Neo experience by fixing bugs and making improvements based on your feedback. Refer to this page to see when and what we've been working on to make Neo even better.
To view older fixes and small enhancements, see Recent improvements and fixes 2017 - 2025.
We have made updates to the following items:
08/18/2026
- To reduce the need for multiple recordings during longer patient appointments, AI Assisted Notes continuous recording time is increased to 30 minutes.
- Resolved an issue so when you are reconciling results, the line provider(s) you select will be retained and you can complete the reconciliation to the consultation.
08/11/2026
- Resolved an issue so when you click the Terms of Use or Privacy Policy links in the Neo footer, the respective webpages will open in a new browser tab.
- The Neo Cloud Print installer is updated to improve the install experience from Administration > Cloud Print.
- Neo Cloud Print will automatically detect whether you are on a Windows or Mac device.
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For Mac users. You will see two different links, so you can select the correct Neo Cloud Print version for your Mac.
08/04/2026
- Resolved an issue so the delivery method, time, and date are editable when Automatic Reminder Settings is toggled on.
07/30/2026
- Resolved an issue so the delivery method, time, and date are editable when Automatic Reminder Settings is toggled on.
- The Vello icon appears in the main navigation bar regardless of whether two-way SMS is enabled, giving you access to Vello requests and notifications from any page in Neo.
07/23/2026
- Resolved an issue so after you copy and paste an image into a consultation note, the image will display every time you reopen the consultation.
- After you click I forgot my password and submit your valid username and company ID at the Neo login screen, the password-reset email will be sent to your email address that is saved to your Neo profile.
07/22/2026
- Resolved an issue so the system correctly recognizes when no audio was captured during a recording, so you see a clear "no audio detected" message right away instead of a generic error after several minutes of retrying.
07/16/2026
- Resolved an issue so if IDEXX Diagnostics results are not downloaded from VetConnect PLUS, you will see a formatted error message instead of the HTML code.
Tip: You can click the neosupport@idexx.com link available in the error message to send an email to Neo Support.
07/07/2026
- Resolved an issue so the Total Revenue Grouped by Branch calculation omits prepayment invoices, so unallocated prepayment credits are reported correctly.
Reminder: The report calculation method is the total revenue amounts per branch for all balance adjustments, finance charges, prepayments, write-offs, draft invoices, and invoices closed in a specified date range. Date range represents the invoice last close date for unpaid, paid, and partly paid invoices; and the created date for all other transactions.
07/01/2026
- Client and patient alerts are refreshed with Neo's modern look, making the alerts more prominent so they are easy to read.
06/17/2026
- Resolved an issue so reports that include bar chart, pie chart, and /or line chart output options can be run successfully.
06/11/2026
- Resolved an issue so when you create a payment or refund for multiple invoices, the surcharge amount will display correctly on each invoice.
06/09/2026
- To help you locate online payment requests more quickly, a search box has been added to the Online Payment Request Log to the right of the filter statuses.
- The list will automatically filter as you type.
- You can search on:
- Client name
- Client email
- Client phone
- Amount
- Order ID
06/05/2026
- For improved navigation, a new Branch dropdown is added to the top of the Financial Settings administration page.
- Anytime you select a branch, only that branch's financial settings will be displayed.
06/02/2026
- To make it easier for you to locate diagnostic tests, the Directory of Services search includes common search terms to provide a consistent experience with VetConnect PLUS.
05/28/2026
- You can now drag and drop images into the Notes section on:
- Consultations
- Administration > Procedure Templates
Simply locate the image on your device, click the image and hold down the mouse button, then drag the cursor over to the notes.
- Resolved an issue so you can successfully copy and paste images into the Notes section on:
- Consultations
- Administration > Procedure Templates
05/07/2026
- Resolved an issue so when you create a refund payment for a negative invoice, the surcharge will display on the invoice correctly.
- Resolved an issue so an invalid email address will not prevent you from creating a new client and patient from an unmatched appointment.
04/29/2026
- When enabling the boarding module in Administration Boarding, the check-in and check-out times will default to 8:00 AM and 6:00 PM, respectively.
04/27/2026
- Resolved an issue so when you click in an appointment or boarding reservation timeslot on the respective schedule, the + and paste icons will display near the timeslot, as applicable.
- Resolved an issue so images whose file name includes characters such as symbols, accented letters, or emojis will display when inserted into a consultation.
- To resolve an issue so purchase orders can always be viewed, the Purchase Package Size is now a required field when entering product details.
- Purchase Package Size must be a positive number. Up to two decimal places are allowed.
- Resolved an issue so when you scroll the Callbacks tab of the Task List, all available callback tasks will load.
- Resolved an issue so you when you are editing vaccine details, batches with an expiration date of “today” will be available in the Batch dropdown until the end of the day.
04/23/2026
- When you create or edit an appointment or reservation, you will see improvements about upcoming and past events for the selected patient.
- Recent Appointments is renamed to Schedule.
- A new Upcoming 3 Visits section displays.
- The next one to three appointments and /or reservations will display, as available.
- A new Latest section displays.
- The most recent past appointment or reservation will display, as available.
- Easily identify and review the appointment and reservation details:
| Appointment details | Boarding reservation details |
| Calendar icon |
Paw print icon |
| Appointment reason | Boarding |
| Appointment date | Arrival and departure date |
- When there are no upcoming or latest appointments or reservations, you will see the following text: No upcoming appointments or boarding reservations.
- Select the new Related Patients link to open the client’s Appointments tab in a new browser tab.
- Use this option when you want to view all appointments scheduled for this client.
- When you are done, you can return to previous browser tab to continue creating or editing the appointment.
- Resolved an issue so if you are using Firefox as your browser, the boarding schedule displays correctly.
Note: The latest version of Chrome is the recommended browser for using Neo.
- Resolved an issue so voided payments will not display on the Payment Summary.
04/16/2026
- To save you clicks when emailing invoices, you will see an Email Invoice option in the green success message that displays in the upper-right corner. This option will only display if there is a valid email address saved to the client record.
- Select Email Invoice to bypass the preview window and automatically send the email to the client.
Note: If you select Print Invoice, you still have the option to send an email from the preview window.
- Select Email Invoice to bypass the preview window and automatically send the email to the client.
04/10/2026
- Resolved an issue so when you attempt to navigate away from an AI Assisted Note recording before you save it, you will receive a warning.
04/03/2026
- Resolved an issue when matching an unmatched Vetstoria appointment to a client and /or patient so the appointment date is always correct.
03/30/2026
- When you view a reservation on the boarding schedule, you will see the start and end times- and dates, as available - displayed in a larger font, so it is easier to read.
- To move forward or back a single day on the boarding schedule, you can click the corresponding single arrow on either side of the Today button.
Note: You can still click the double arrow to move forward or back by one week.
- Resolved an issue so when you delete an overpayment, the client account balance will display correctly.
03/23/2026
- Resolved an issue so when you click Disconnect in Administration > Integrations > Vetcove, the connection status will always update to Disconnected.
03/19/2026
- Resolved an issue so when you tap on a boarding reservation, the boarding popover card will open allowing you to edit the reservation.
03/18/2026
- When you are entering batch information, you will only be able to select the current and future years from the year dropdown.
- When creating or updating procedure templates in Administration> Procedure Templates, you can set a line item price to zero (0) and display all line items on the client invoice.
Note: To display all line items on the client invoice, simply leave Group in Invoice deselected.
03/16/2026
- When configuring a digital product, you will see updated text that accurately reflects digital product orders and results usage in Neo based on capture station DICOM standards.
- The new Files checkbox will be selected by default when you view the Share Record page unless the logged in user has saved custom preferences.
03/12/2026
- When you copy or cut then paste an appointment between branches, the New or Edit Appointment page will open, as applicable; and you will need to select the provider and reason as these lists are branch-specific.
Note: Appointment notes will be copied from the original appointment but can be modified, if needed.
IMPORTANT: We recommend only moving an appointment from one branch to another before you create an estimate and /or consultation to keep the branches consistent and correct among the appointment, sales, tax, and inventory.
03/11/2026
- Resolved an issue so when an order's modality does not exist for all branches, digital imaging results will be download to Neo.
- Resolved an issue so the provider signature always uses its selected alignment on the template being used.
- Resolved an issue so larger branch logos display appropriately on the patient record PDF.
03/09/2026
- The year dropdown for date extra fields is re-expanded to +/- 100 years, so you can record pertinent information for clients and patients. For example, client birthdays.
03/04/2026
- To reduce scrolling, the range of past and future years is decreased in certain date pickers to display +/- 15 years including but not limited to:
- Recording batch information
- Creating new consultations
- Collecting payments
02/26/2026
- The IDEXX Payments window will automatically close after a transaction is successful or declined. Transactions include:
- Payments
- Prepayments
- Refunds
Note: For other payment statuses (for example, Failed), you will still need to close the IDEXX Payments window manually.
02/25/2026
- After an appointment or block appointment is copied, it can be pasted multiple times, as needed.
Note: Neo will remember the copied appointment up to an hour or until another appointment is copied in the same session.
02/19/2026
- Resolved an issue so when you prescribe or refill a product, the patient information will always load in the Prescribe / Refill Details window.
02/09/2026
- When you click Disconnect for any integration in Administration > Integrations, a confirmation alert will appear so you can confirm or cancel the action and prevent accidental disconnections.
- A No Room Selected option is added to the Computer's Location dropdown, so you can easily return the Neo session's location to default dispensed products to their oldest unexpired batch number and expiration date.
02/04/2026
- Resolved an issue so voided consultations are not included in written off amounts.
02/02/2026
- In Administration > Cloud Printers, the Neo Cloud Print links are updated to the most recent version available to download.
- The Average Visits per Client and Patient description and calculation methods are updated to clearly reflect the report criteria.
- For this report, “visit” is defined as a closed invoice that includes at least one non-declined product.
01/28/2026
- Resolved an issue so when you email or print a patient record from the Share Record button, vaccines will display the vaccine given date.
- Resolved an issue so when you export a patient record from the Share Record button, the file name will include the Neo branch name.
- If AI Assisted Notes is disabled under Administration >Branch Settings, the AI Assisted Notes permission will automatically be disabled for all users who have it selected in their user profile.
Note: If AI Assisted Notes is re-enabled in Branch Settings, the permission will automatically be re-enabled for users that had it selected in their user profile.
01/15/2026
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Resolved an issue so IDEXX Payments transaction details (card vendor plus last 4-digits, Order ID) will display for the following reports:
- Individual Client Payments and Invoices > Individual Client Payments
- Payments collected at other branches
01/14/2026
- Resolved an issue so when you modify a counter sales product line quantity to zero, it will be saved.
- Resolved an issue so all O/H amounts will be automatically updated when you save a counter sale that includes multiple products.
01/07/2026
- A new AI Assisted Notes permission has been added to the user permissions list on the user profile page.
- Users in the Business Owner, Vet, Nurse, and Locum roles are assigned this permission by default.
- When the permission is selected, the user can:
- View the AI Assisted Notes tab on the Consultation page
- Create new recordings and delete existing recordings and transcriptions.
- Edit and approve AI-SOAP notes.
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Users without the permission will not see the AI Assisted Notes tab.
Note: If you do not have the AI Assisted Notes permission but need access, please contact your practice administrator.
Tip: If for any reason your practice does not want to use AI Assisted Notes, you can disable the feature from Administration > Branch Settings then select No from the AI Assisted Notes dropdown.