Note: This should be a one-time review and update, if necessary: the time will automatically update at the beginning and end of Daylight Savings Time. If the time zone reflected in Branch Details does not match the time on your computer or device, you will see a time zone warning message on the appointment screen. If you need to change the time zone, all users should log out of IDEXX Neo and then log in again to reset the time.
Notes:
- The time zone names are represented by major cities in that time zone. If you do not see your city listed, you can select any city that shares a time zone with your practice.
- The time zone names also reflect the standard (non-Daylight Savings) UTC setting used to calculate the display times in Neo.
- If you see the time zone warning at the top of your appointment calendar, the drag and drop feature on the Schedule tab may not work properly.
- Click your name in the menu bar. Then click Administration.
- Under System Admin, click Branch Details.
- From the Timezone drop-down list, select the time zone that reflects a city that shares a time zone with your practice.
- Click Save Branch Details.
- All users must log out of Neo and log back in to reset the time.