Connect PetLink Microchip Registration integration with Neo

For North American customers only

This article teaches you how to set up a PetLink integration with Neo.

How does the PetLink integration with Neo work?

With a PetLink integration, you can automatically register PetLink prepaid microchips after the microchip ID is saved to the Microchip ID field in the Neo patient record.

After you successfully connect PetLink and Neo, at approximately 3AM EST every day, PetLink will search Neo for patient records created or updated that include a PetLink prepaid microchip (ID starting with 981).

  • If the chip ID does not already exist in PetLink, PetLink will capture the client and patient information and register the chip.
  • If the chip ID is already registered in PetLink, PetLink will report back the client and patient information for you to verify.

When the nightly process is complete, you will receive an email from PetLink including:

  • Summary and details of the successful uploads, failed uploads, and patients that were previously registered.
  • Instructions to resolve any failed uploads.

IMPORTANT: Only PetLink prepaid microchips beginning with 981 are searched for in Neo; and only client and patient records having a 981 chip are captured by PetLink for registration and data confirmation purposes.

Connect PetLink with Neo

Prerequisites: Your practice must have an existing PetLink account. If you do not have an existing PetLink account, go to https://www.petlink.net/. To complete the registration:

  1. Hover over the Log In icon at the top-right corner of the page, then select Register Vet Practice.
  2. Fill out the required information. Be sure to select Neo as your software.
  3. Click Submit.

When the PetLink account is activated, you will receive an email confirmation from PetLink.

Permissions: System Admin

  1. In the main menu bar, click your username. Then select Administration.
  2. In the System Admin section, click Integrations.
  3. For multi-branch practices. Review or select your branch.
  4. In the PetLink section, click Connect.
  5. When your API key is generated, you will see it displayed along with a status of Connected. Click the Copy icon to copy the API key to paste into an email to PetLink.
  6. Email PetLink at support@petlink.net to let them know you want to activate your automated registrations via IDEXX Neo. Include in the email your PetLink API Key from Integrations > PetLink section.
    Tip: Press CTRL (CMD) + V to paste the API key into the email.
    Note: For multi-branch practices only. The Neo Branch ID is appended to the end of your API Key. This should not be deleted.

Additional information

The following information is collected from the Neo patient and client records to complete the microchip registration process.

*Required

Patient record information Client record information
Patient Name*
Date of Birth*
Species*
Breed*
Sex*		 Email* 
First Name*
Last Name*
Address*
City*
State*
Post (Zip) Code* - must be at least 5 digits.
Country
Home No. - must be 10 digits or blank
Work No. - must be 10 digits or blank
Mobile No. - must be 10 digits or blank

IMPORTANT: At least one phone number on the client Overview must contain a valid 10-digit phone number, otherwise the registration will fail.

When a microchip registration is processed, PetLink will send a welcome email with login instructions to the client. By default, their login credentials are:

Username = email address
Password = main 10-digit phone number.




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