This article covers frequently asked questions about the Vetek Labs integration with Neo.
SETUP
⚑ Can I use the same Vetek Labs account credentials for more than one Neo company?
No. Each Neo company must have their own Vetek Labs account credentials to complete the integration.
⚑ Multi-branch practices only. Can I use the same credentials for more than one branch?
No. Each branch that you want to integrate with Vetek Labs must have their own Vetek Labs account credentials.
⚑ Do I need to map breeds for the Vetek Labs integration?
No, you do not need to map breeds as part of the Vetek Labs integration. However, the patient’s breed is included when you submit a diagnostic order.
TROUBLESHOOTING
⚑ Why isn't the provider in the drop-down list in the order window?
If you do not see a provider in the Veterinarian drop-down list in the order window:
- The user may not be set up as a provider. See your practice administrator to have them review the user profile and set the user as a provider, if needed.
- The user may not have been synced with Vetek Labs. In Administration > Integrations > Diagnostics, select Sync Providers from the Vetek Labs menu.
⚑ What is the Vetek Labs Support contact information?
Vetek Labs is only available in the United States.
- Phone: 1-480-676-5937
- Email: info@veteklabs.com
- Hours:
Monday - Thursday: 7:00AM - 8:00PM CST
Friday: 7:00AM - 7:00PM CST
Saturday - Sunday: Closed
For more information, see https://www.veteklabs.com/about.