If a Neo product and Vetcove product were originally mismatched, you can unlink the products in Neo from received and partially received purchase orders.
When you unlink a product, it only unlinks the product from the currently viewed purchase order.
IMPORTANT: In addition to unlinking the product in Neo, you must also unlink the product in Vetcove. You can unlink the product in Vetcove before or after you unlink the product in Neo.
Unlink Neo products from Vetcove products
- In Neo, click your name in the menu bar. Then click Purchase Orders.
- Edit the date range, as needed. You can click one of the preset date ranges, choose a custom date range, or select a specific date.
Note: The date range is based on the last update to the order status. The default date range is the last 30 days, and the maximum date range that can be selected is 365 days.- To select a custom date range, click the start date first. Then click the end date.
- To select a specific date, click the date twice.
- Select a Supplier from the dropdown and /or click the Filter button
to select one or more order statuses to quickly locate the purchase order that contains the product(s) you want to unlink. For example, Received or Partially Received. - Locate the order then click the PO number on the row of the order you want to unlink one or more Neo products from Vetcove products.
- Click the Unlink Products button at the top of the page.
Note: If the Unlink Products button is not visible, there are no available products to unlink. Review or update the Pack Cost, excluding tax, of the buy pack from the supplier. - Review the list carefully. Then on the row of the product you want to unlink, click Unlink.
- This action cannot be undone.
- This action unlinks the Neo product from the Vetcove product only on the currently viewed purchase order.
- Repeat step 6, as needed.
Reminder: You must go to Vetcove to also unlink the product there. The next time to receive the product on a purchase order in Neo, you can match it to a Vetcove product.