Set up Vetsource integration with Neo

Vetsource is a comprehensive solution for those who care for pets providing Prescription Management, Client Engagement, and Data & Insights solutions to:

  • Provide convenient online shopping and home delivery services for pet owners
  • Simplify the prescription management process for your veterinary healthcare team
  • More easily connect and bond with your customers
  • Create standout client experiences that foster trust and loyalty
  • Save time and streamline tasks with more efficient and convenient communication methods
  • Make informed, data-driven business decisions
  • Improve compliance and grow revenue

With a Neo and Vetsource data connection, on a daily basis your practice data automatically will be pulled for the Vetsource services you use.

To learn more about Vetsource Prescription Management, Client Engagement, and Data & Insights, click here.

For answers to common questions, see FAQs: Vetsource integration with Neo

To enable a connection between Neo and Vetsource, you must complete the following steps.

  1. In Neo, click your name in the menu bar. Then click Administration.
  2. Under System Admin, click Integrations.
  3. For multi-branch practices. Select your branch.
  4. In the Vetsource section, click Connect.
    Vetsource_Connect_before.png
     
  5. When your API key is generated, you will see it displayed along with a status of Connected.
  6. Click the copy icon to copy the API key to paste into an email to Vetsource.
    blurred_Screenshot 2025-12-08 at 12.33.59 PM.png
     
  7. Email the following information to datasupport@vetsource.com:
    • Practice name
    • Practice address
    • Practice phone number
    • Contact name
    • Contact phone
    • Contact email
    • Neo API key
  8. Vetsource will complete the Neo connection for your practice and communicate any other onboarding steps to you.
  9. For multi-branch practices. Repeat steps 3-8 for each branch to be connected to Vetsource.



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