FAQs: Vetsource integration with Neo

This article covers frequently asked questions about the Vetsource data connection setup and usage within Neo.

⚑ What is Vetsource?

Vetsource is a comprehensive solution for those who care for pets providing Prescription Management, Client Engagement, and Data & Insights solutions to:

• Provide convenient online shopping and home delivery services for pet owners
• Simplify the prescription management process for your veterinary healthcare team
• More easily connect and bond with your customers
• Create standout client experiences that foster trust and loyalty
• Save time and streamline tasks with more efficient and convenient communication methods
• Make informed, data-driven business decisions
• Improve compliance and grow revenue

To learn more about Vetsource Prescription Management, Client Engagement, and Data & Insights, click here.

⚑ How does the integration work?

Once connected, Vetsource automatically pulls practice data daily for the services they provide you. With this new data connection, your practice data will be pulled into Vetsource services to improve prescription workflow and efficiency for your practice, power client engagement and marketing, and drive reporting and analytics.

⚑ I am not a current Vetsource customer: how can I sign up?

Neo practices that are not already Vetsource customers can complete a contact form at https://vetsource.com/ to learn more about their services.

⚑ Which countries is this integration available in?

Vetsource data connection is available for customers in the United States for:

• Prescription Management 

Vetsource data connection is available for customers in the United States and Canada for:

• Client Engagement by Vet2Pet
• Data & Insights (formerly VetSuccess)

⚑ Who should I contact with Vetsource support issues?

You should contact Vetsource:   

• Phone: [phone]
  • 5 a.m. – 5 p.m. PT (Monday to Friday)
  • 7 a.m. – 1 p.m. PT (Saturday)
• Email: [e-mail] 

⚑ What is the Vetsource onboarding process?

To begin your Vetsource onboarding process, you will begin by generating an API key in Neo and providing Vetsource with credentials to pull your data. See Set up Vetsource integration with Neo for more information.

If you have any questions, please contact the Vetsource team at [e-mail] or 1-866-408-8554.

⚑ Do prescriptions written in Vetsource display in the client or patient record?

Yes. Vetsource prescription information displays in the Neo patient record when you have a Vetsource integration with Neo and prescription write-back enabled. 

To enable Vetsource prescription write-back:

• If your practice has an existing Vetsource integration with Neo, contact your Vetsource Account Owner or email [e-mail] to request write-back be enabled for your practice. Note: No additional setup in Neo is required.
• If your practice does not have Vetsource, you can complete a contact form at https://vetsource.com/ to learn more about their services. When you sign up for Vetsource Prescription Management, be sure to opt in to write-back on your Vetsource enrollment form.