Configure label printers

These steps are only for label printers and need to be repeated for each label printer at your practice, as applicable.

IDEXX recommends the Zebra ZD411 for label printing.

The following printers are discontinued by their manufacturers and are only supported by IDEXX within the scope of setup with Neo: the Zebra ZD410, LP2824, and LP2824 Plus, and the Dymo 400 and 450 including regular and turbo versions. The twin turbo cannot be used with Neo. While these discontinued printers may continue to work with Neo, the ZD411 is current recommendation.

IMPORTANT:

  • IDEXX Neo supports 2-3/4” x 2-1/8" labels for prescription labels and 3-1/2" x 1-1/8" for address labels.
    • Prescription labels may be used for address labels if two label sizes are not practical, but the fit on the envelope may not be optimum.
    • Address labels cannot be used for prescription labels due to the height difference.
  • Use this reference information for purchasing labels.
    Note: These labels are supported by both the Zebra and Dymo label printer.
    • Prescription labels: DYMODB when purchasing from IDEXX or 30258, 30324, or 9015 (Diskette) when purchasing locally. 
    • Address labels: COSTARAD when purchasing from IDEXX or 30252 when purchasing locally.
  • Label printers cannot be directly connected to Chromebooks. Chromebooks can print labels via Neo Cloud Print, but the label printer must be connected to another approved device.

Does your practice need a new printer, label printer, or supplies? Contact IDEXX Hardware Solutions:

Configure label printers on a Microsoft Windows computer

⚑ Set up a Zebra printer

Note: The steps below are for the ZDesigner 300dpi ZPL driver.

  1. Outside of Neo, open a new browser window or tab and go to zebra.com. Or click Zebra ZD411 Printer Support.
  2. Locate the Zebra Printer Setup Utilities for the ZD411 and click to download.
    Note: This includes the download and installation of the required driver.
  3. Run the installation and follow the prompts.
  4. When prompted, select Run Zebra Setup Utilities now. Then click Finish.
  5. In the Zebra Setup Utilities window, click the ZD411 printer. Then click Configure Printing Settings to configure the label orientation and size.
    • Enter the label size width and height
      • Prescription label: Type 2.08 for the width and 2.75 for the height.
      • Address label: Type 1.12 for the width and 3.50 for the height.
    • Review or update the orientation, as needed.
  6. Click Finish.

IMPORTANT: If the Zebra label printer prints on multiple labels after configuring these settings, the printer may need to be calibrated. To calibrate, press and hold the green feed button until it flashes twice. The printer will then dispense a few labels. The printer should be calibrated.

 

⚑ Set up a Dymo printer

  1. Download the driver of the appropriate model from: dymo.com/en-US/online-support/dymo-user-guides

    Note: Only the driver is required. The label software is not required.

  2. Run the installation and follow the prompts.
  3. If not previously prompted, connect the printer and allow Windows to install the appropriate driver.
  4. Open the printer properties:
    • On the General tab, Click Printing Preferences.
    • On the Layout tab, select the Landscape option.
  5. Click Advanced.
  6. Select the paper size:
    • Prescription label: Select 30258 Diskette.
    • Address label: Select 30252 Address.
  7. Click OK and OK.
  8. On the Advanced tab, click Printing Defaults.
  9. On the Layout tab, click Landscape.
  10. Click Advanced.
  11. Select the paper size:
    • Prescription label: Select 30258 Diskette.
    • Address label: Select 30252 Address.
  12. Click OK and OK.
  13. Click OK.

 To finish Neo Cloud Print configuration, see Set up Neo Cloud Print.

Configure label printers on a Mac computer

Label printing hosted on a Mac computer works with the current version of Neo Cloud Print and macOS Tahoe. If after configuring your printer using the steps below printing from a Mac does not work as expected, please contact Neo Support for assistance.

⚑ Set up a Zebra printer

IMPORTANT: If the Zebra label printer prints on multiple labels after configuring these settings, the printer may need to be calibrated. To calibrate, press and hold the green feed button until it flashes twice. The printer will then dispense a few labels. The printer should be calibrated.

  1. Connect the printer to the computer.
  2. Open System Preferences.
  3. Click Printers & Scanners.
  4. Click + to add a printer.
  5. In the Add window, select the Zebra Technologies printer.
    Note: If adding a networked printer do the following:
    • Click the IP icon at the top of the window.
    • In the Address box, enter the IP address. 
    • From the Protocol drop-down list, select Line Printer Daemon – LPD.
  6. Update the name as necessary (for example, Zebra Prescription Label).
  7. From the Use drop-down list, select Select Software.
  8. In the Filter box, enter Zebra and select Zebra ZPL Label.
  9. Click OK.
  10. Click Add.
  11. Close the Printers & Scanners window.

 

⚑ Set up a Dymo printer

Note: Printer drivers can be found at dymo.com/en-US/online-support/dymo-user-guides.

  1. Run the driver installation and follow the prompts.
  2. If not previously prompted, connect the printer.
  3. The printer driver should automatically be installed. If it is not, follow the below steps:
    • Open System Preferences.
    • Click Printers & Scanners.
    • Click + to add a printer.
    • In the Add window, select Dymo LabelWriter printer.
      Note: If adding a networked printer do the following:
      •  
        • Click the IP icon at the top of the window.
        • In the Address box, enter the IP address.
        • From the Protocol drop-down list, select Line Printer Daemon – LPD.
    • Update the name as necessary (for example, Dymo Prescription Label).
    • From the Use drop-down list, select Select Software.
    • In the Filter box, enter Dymo, and then select the appropriate driver for the printer (for example, Dymo LabelWriter 450 Turbo).
    • Click OK.
    • Click Add.
  4. Close the Printers & Scanners window.

To finish Neo Cloud Print configuration, see Set up Neo Cloud Print.

Configure browser printer settings for local printing

You’ll need to configure your Google Chrome printer settings to locally print to a label printer in your practice. These steps are not needed if using Neo Cloud Print.

IMPORTANT: Currently if a printer other than the label printer is chosen after configuring the below settings, the label printer settings will be defaulted; and the below settings will need to be reconfigured.

Note: Google Chrome is the recommended browser for local printing.

⚑ Configure browser settings on a Microsoft Windows computer

Complete these steps from a new browser tab before a web page is loaded, otherwise some of the options below may not be available.

  1. Open Google Chrome.
  2. Click the menu.jpg button.
  3. Click Print.
  4. Under Destination, click Change.
  5. Click the label printer.
  6. Click More settings.
  7. Choose the following settings:
    • Layout: Landscape
    • Paper size:
      • Zebra Printer: User Defined
      • Dymo Printer: 30258 Diskette
    • Margins: Custom
    • Set the following custom margins using the preview that displays to the right:
      Note: These are suggested starting margins and may need to be adjusted.
      • Top: .15”
      • Left: .15”
      • Right: 0”
      • Bottom: 0”
    • Clear the Headers and footers check box.
  8. Click Cancel to save the settings.

 

⚑ Configure browser printer settings on a Mac computer

Complete these steps from a new browser tab before a web page is loaded, otherwise some of the options below may not be available.

  1. Open Google Chrome.
  2. Click the menu.jpg button.
  3. Click Print.
  4. Under Destination, click Change.
  5. Click the label printer.
  6. Click More settings.
  7. Choose the following settings:
    • Layout: Landscape
    • Paper size:
      • Zebra Printer: 3.00 x 2.00
      • Dymo Printer: 30258 Diskette
    • Margins: Custom
    • Set the following custom margins using the preview that displays to the right:
      Note: These are suggested starting margins and may need to be adjusted.
      • Top: .25”
      • Left: .15”
      • Right: 0”
      • Bottom: 0”
    • Clear the Headers and footers check box.
  8. Click Cancel to save the settings.

 




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