Set up Neo Cloud Print

Neo Cloud Print is a free, integrated cloud print solution included in your Neo subscription that allows your staff to print to any of the practice's connected printers from Neo on any device - from anywhere!

Additionally, you can set a default cloud printer for each form template; so the form will be sent to the correct printer every time without needing to select it. For example, prescription labels can be sent to automatically print to your designated prescription label printer.

Before you begin:

• Choose your practice printer system – determine if cloud printing, local printing, or a combination is right for your practice.
• Configure label printers – Label printers require additional configuration. Complete your label printer configuration before proceeding with your Neo Cloud Print setup.
• FAQs: Neo Cloud Print – read frequently asked questions about Neo Cloud Print setup and usage.

Does your practice need a new printer, label printer, or supplies? Contact IDEXX Hardware Solutions:

• Phone: [phone]
• Website and online contact form: IDEXX Hardware Solutions
• View the online catalog: IDEXX Practice Supplies Catalogue

IMPORTANT: Upon your initial connection to Neo Cloud Print, a unique username and password will be generated for your practice. Whenever you need to refer back to your Neo Cloud Print username and password, they always can be found in Neo under Administration > Cloud Printers.

 

Neo provides you with a step-by-step process to assist you in easily completing your Neo Cloud Print setup right from Administration > Cloud Printers.

1. Install the Neo Cloud Print file on each computer a printer is physically attached to.
2. Generate a username and password by connecting Neo to Neo Cloud Print.
3. Add and configure your cloud printers in Neo.

Permissions: Users must have the Branch Manager permission to set up cloud printers in Neo.

Step 1 - Download and install to Neo Cloud Print

IMPORTANT: This step must be completed on each computer a printer is physically attached to that your practice will use to cloud print from Neo.

1. Click your name in the menu bar. Then click Administration.
2. Under Branch Management, click Cloud Printers.
3. Click the Download button to download the Neo Cloud Print file to your device. Once downloaded, click the file to run it and complete the installation.
   Note: Steps a – e may differ slightly on your device.
   a. If prompted “Do you want to allow this app to make changes to your device, click Yes.
   b. Make sure the “I accept the agreement radio button is selected.” Click Next.
   c. Click Next at each prompt.
   d. Click Install.
   e. Wait for the installation to complete. Then click Finish.

Step 2 - Connect to Neo Cloud Print and generate your username and password

This step is a one-time setup. 

For multi-branch practices. This is a one-time setup per branch.

1. Click the Connect button .
   Note: Clicking Connect will automatically create the Neo Cloud Print username and password for your practice.
   Tip: This username and password can always be found on the Cloud Printers page and is needed any time you need to log in to the Neo Cloud Print application.
2. Open the Neo Cloud Print application.
   For Windows users, open the Neo Cloud Print application from your system tray.
   For Mac users, open the Neo Cloud Print application from your task bar.
   
   Example of Neo Cloud Print accessed from a Windows user's system tray.
3. Enter your Neo Cloud Print username and password in the corresponding fields. Then click Sign In.
   Tip: You can copy and paste the username and password from the Cloud Printer page in Neo into the Neo Cloud Print login window.
   Neo Cloud Print will now show as Connected in your system tray.
4. For multi branch practices. Repeat steps 1-3 in this section for each branch.

Note: Once you’ve logged into Neo Cloud Print, it will automatically start every time you restart your computer.

If you have clicked Quit in Neo Cloud Print, you can restart it from your computer’s, laptop', or device’s Programs menu.

Step 3 - Add and configure your printers

1. Return to Neo. Then click +Add Printer.
2. Select an available printer from the drop-down list.
   Note for practices with PetDetect printers: Although your PetDetect printer may display in the drop-down list, PetDetect printers are not able to cloud print at this time.
3. In the Printer Name box, enter a user-friendly name for the printer that will be easily recognized by your staff. For example, Front Desk Invoice, Treatment, Rx label, etc.
4. Click the green check to save.
5. Recommended. To print a test page, on the row of the printer you want to test, click the menu button. Then select Test Printer.
   

6. To edit the paper size, page orientation, and other settings, click the menu button. Then select Edit.
   IMPORTANT note about label printers:

   • For Dymo printers: Select the page orientation and label type you will be printing from the selected printer.
     IMPORTANT: Select Landscape for your Dymo label page orientation.
   • For Zebra printers: The paper size needs to be set in the printer settings for the Zebra printer.  
     IMPORTANT: When setting up the Zebra printer in Windows, you must select Always use drivers settings on the Printer Settings tab. 

   Reference these paper sizes when completing your Neo Cloud Print configuration for your label printers:

   Printer	Neo form example	Page orientation	Neo Cloud Print paper size	Printer  paper size
   Dymo	_dispensing_label_	Landscape	Dispensing Label	30258 Diskette
   	_address_	Landscape	Address Label	30252
   Zebra Note: These sizes are the printable area, and not the physical label size.	_dispensing_label_	Landscape	Blank	Width: 2.08 Height: 2.75
   	_address_	Landscape	Blank	Width: 1.12 Height: 3.50

   
   See Configure label printers for more information.
   
   To configure additional cloud printers, repeat steps 1-6 in this section.
   
   IMPORTANT for multi branch practices. Multi branch practices can set up Neo Cloud Print at each branch that wants to cloud print.  You or a staff member must be at the branch physically when you set up Neo Cloud Print for that location.

Assign a form template to a printer

The cloud printer assignment is a default setting that allows forms to print to cloud printers.

See Add or update a form or certificate for more information.

1. Click your name in the menu bar. Then click Administration.
2. Click Forms & Certificates.
3. Click the name of the form you want to set a default cloud printer.
4. Scroll to the bottom of the form and select the default cloud printer.
5. If you want the form to automatically print, select the Auto-Print check box.
   Note: Auto-print will automatically send the form to the selected cloud printer for printing upon accessing the form’s preview.
6. Click Save Form.

Delete a Neo Cloud Printer

If you no longer want a printer to be available for cloud printing, you can delete it from the device list.

1. Click your name in the menu bar. Then click Administration.
2. Click Cloud Printers.
3. On the row of the printer you want to delete, click the menu button.
4. Click Delete.
   Note: If the printer is assigned as the default cloud printer for any forms, you must reassign a different printer to the form before you can delete the printer.
5. Click OK.
   Or click Cancel.
   Note: The printer will still display in the Printer drop-down if you want to re add it.