Get the most out of IDEXX Neo with these tips!
Recommended browsers and internet speed requirements
Recommended browsers
We recommend you download and use the latest version of Google Chrome for using IDEXX Neo.
We also support Safari and Firefox (latest version).
IMPORTANT: Other browsers may work, but certain features may not work or be limited in functionality.
Note: To ensure all features in Neo work properly, do not use privacy mode and disable popup blockers.
Internet speed requirements and additional technical information
As a reference, we highly recommend that for an average 7–10 user practice, the practice’s Internet connection be able to support a minimum speed of 3 megabits per second (mbps) for an Internet throughput application like IDEXX Neo.
For more information, see the Neo Technical Overview at the bottom of this article and Neo Software FAQs.
Turn off Chrome auto-fill
To make sure you don’t see saved or previously-entered information each time you complete a field, turn off autofill in Chrome. The autofill property is found in Settings > Autofill.
Deactivate pop-up blocker
IDEXX Neo relies on pop-ups when opening forms and reports for printing. If you cannot see these pop-ups, check whether your browser is using a pop-up blocker, and if so, deactivate it (for example, by default, Google Chrome blocks pop-ups from automatically showing up on your screen).
Logging in to Neo
To log in to Neo, you will need your practice's unique company ID, plus your username and password.
Note: For security purposes, if more than ten (10) unsuccessful login attempts are made, your account will be locked for 30 minutes. We cannot unlock a locked account.
If you need to reset your password, you can do so either during the 30 minute lockout period or after the 30 minutes is up. After 30 minutes has passed, you may attempt to log in to Neo again.
Local Print
To remove the website information from printouts, see this article.
Search on a page
You can find a specific word or phrase on any page in IDEXX Neo by pressing CTRL (CMD) +F on your keyboard.
Quickly view recently accessed patients
The Patient Quicklist shows the last patient the logged in user accessed along with important patient signalment.
- Click the down arrow below the main menu to show the Patient Quicklist.
- Click the down arrow a second time to expand the list and view up to the last 10 patients accessed.
- Click on any available hyper link in the Patient Quicklist to be taken directly to that area of the patient's record.
- Click any column header to hide the Patient Quicklist.
Note: If you do not see the Patient Quicklist, click the down arrow below the menu.
To ensure a high deliverability rate for your emails with all email providers.
- When you send an email from IDEXX Neo, the email address used to send the email will be system@idexxneo.com. Your practice name will still appear in the From address line, but the email address used to send the email will not be your practice email.
- Recipients of emails sent from Neo can reply to the email and you will receive it in your regular practice email inbox.
- The system@idexxneo.com email cannot be used to initiate an email to you. Your clients should send emails they are initiating to your regular practice email address.
- See FAQs: Email for more information.
Reporting
Reporting is based on the logged in user's permissions; so it is critical that users log in with their own credentials.
For complete details of reports available in Neo, see List of reports in Neo.
Education and Training
You can learn how to use IDEXX Neo with its built-in training tools! As a new user, you will start by accessing the Neo University tab found on the right side of Neo on any desktop or laptop device. Here you can choose which courses to complete that are right for your role. Courses include videos, articles, quizzes, and walkthroughs i.e., short tutorials that guide you through workflows and tasks in IDEXX Neo.
Note: More courses will continue to be added to Neo University. After completing the courses available to you, click the Help Me tab at the bottom of Neo then select Training for more training walkthroughs. Not all users will need to complete all of the training walkthroughs available here.
Looking for how to do something in Neo without taking a full course? The Help Me tab at the bottom of Neo allows you to search among all education resources including:
- How-to articles
- FAQs containing answers to the top questions asked by users
- Recent improvement articles and release notes
- Videos including past user webinars
- Walkthroughs
Note the following when using the built-in training tools:
- If you do not have the necessary permissions to complete a walkthrough, you will be directed to reach out to your practice administrator for access. It will also provide you with any available articles for you to learn more on the topic.
- If a walkthrough stops unexpectedly, reselect the walkthrough from the Help Me or Neo University tabs. The walkthrough should restart in the same place where it stopped.
- The Help Me and Neo University tabs will not display in Safari for Mac users if the browser is preventing cross-site tracking. This setting can be found in Safari > Settings, then click Privacy.
- Closed captions, full screen, and video speed settings are available on all videos.
Customized training - For US and Canada customers only
Get in-depth personalized training on the topics of your choice with IDEXX Professional Services. Led by an experienced trainer and tailored to meet your practice’s unique needs, it’s available for purchase onsite or online. For details including course offerings, contact information, and pricing, see your region-specific PDF at the bottom of this article.
Note: Courses in the Neo and Hardware Solutions sections of the PDF are available to Neo customers.