This article covers frequently asked questions about managing and using balance adjustments.
SETUP
You can add an adjustment reason under Administration >System Admin. Click Financial Settings then enter the reason.
Note: The new reason will be added at the end of the list. Click and drag the reason to reorder.
See Manage balance adjustment reasons for more information.
You can delete an adjustment reason under Administration >System Admin. Click Financial Settings then click the x on the reason you want to remove.
Note: You must have a least one account balance adjustment reason. Deleting a balance adjustment reason removes the selection from the adjustment reason list but does not remove it from any historic records.
See Manage balance adjustment reasons for more information.
Deleting an adjustment reason from Financial Settings removes the selection from the adjustment reason list but does not remove it from any historic records.
Click and drag the reason to reorder the adjustment reason list.
USAGE
Balance adjustments can be made from the client Financial Activity tab.
On the client Financial Activity tab, click Adjust Balance. Then complete the balance adjustment details and click Save.
See Adjust a client balance for more information
On the client Financial Activity tab, click Adjust Balance. Then complete the balance adjustment details and click Save.
See Adjust a client balance for more information
Balance adjustments cannot be deleted or voided once they are saved to the client account.
To decease or reverse an incorrect adjustment, you can record an additional balance adjustment then apply the credit adjustment to the debit adjustment.
To increase an adjustment amount, you can record a additional balance adjustment.
See Adjust a client balance for more information.
In the Business Snapshot, balance adjustments are:
- included in the Debtors amount.
- not included in the monthly sales amounts.
TROUBLESHOOTING
If you can’t save an adjustment, make sure you have selected a reason and entered an adjustment amount not equal to zero.
The Adjust Balance button will only be visible if you have the System Admin or Branch Manager permissions.
If you need to adjust client balances, please talk with your practice administrator to discuss permissions.
When you apply a credit balance to one or more invoices or debit adjustments, a payment transaction is created.
- Any Invoice IDs the credit was allocated to will appear under the payment.
- The Balance Adjustment ID will appear under the payment for each invoice the credit was applied to. Example: Balance Adjustment #84840 was allocated to two invoices:
Only payments where a physical payment method is used (cash, credit card, check, etc.) between your practice and the client will display in the Payment Summary.
You can use the Balance Adjustment report to review a list of balance adjustments made at your practice for a specified date range.
The Balance Adjustment report lets you filter by branch (multi-branch practices only), staff who recorded the adjustment, and the adjustment reason.