For customers in the US only
This article covers frequently asked questions about the Vetcove integration setup and usage within Neo.
See Set up Vetcove integration with Neo for more information about creating your Vetcove account and setting up your integration.
See Vetcove's support site, help.vetcove.com for additional information.
After you have created your free Vetcove account at https://www.vetcove.com, in Neo go to Administration > Integrations. Then click Connect in the Vetcove section and enter your Vetcove credentials.
See Set up Vetcove integration with Neo for more information.
Products and stock levels are refreshed every 6 hours. After the refresh, Vetcove will add products with an on hand quantity less than its Min quantity to the Critical Shortages list in Vetcove.
You also have the option to manually sync products from the Critical Shortages list in Vetcove.
Note: Vetcove’s Critical Shortages is comparable to Neo's Critical Stock Shortages.
To view your products in Vetcove, click More. Then click PIMS Integration.
You can view your products that have a low quantity and need to be ordered:
- In Neo, on the Critical Stock Shortages page.
- In Vetcove, on the PIMS Integration page.
Note: Products and stock levels are refreshed every 6 hours from Neo to Vetcove.
Products may not be available in Vetcove if:
- The product in Neo is not tracking on hand quantities in Neo. Only products tracking on hand quantities are synched to Vetcove.
Note: In Neo, products must have a value entered in their Min box for on hand quantities to be tracked.- If the product’s Min box does not have a value recorded in Neo, enter a value in the product’s Min box.
- If the product’s Min box does have a value recorded in Neo, please contact Neo Support for assistance.
- The product was created or recently updated to track quantity, it will not show automatically in Vetcove until the next sync in Vetcove.
Tip: You can select Inventory Sync in Vetcove if you need to manually sync the product, so it can be ordered immediately.
No! With a Vetcove integration, every purchase order you create in Vetcove will automatically be downloaded into Neo.
See Create and view purchase orders for more information.
All purchase orders, whether created in Vetcove or Neo, are received from your Purchase Order List in Neo.
See Receive a purchase order and update prices for more information.
Any shipping and tax amounts will not automatically populate when receiving a purchase order.
The shipping and tax amounts can be manually entered on the receipt, as needed..
Contact Neo Support for:
- All questions /issues with Neo products
- Connecting Vetcove with Neo in Administration > Integrations
- Placing orders in Neo
- Receiving orders in Neo
Contact Vetcove Support for:
- All questions / issues regarding the Vetcove website including
- Connecting vendors
- Linking products in Vetcove
- Comparing Vetcove products
- Placing orders in Vetcove
Vetcove's preferred method of contact is live chat. This chat is available 24/7.
To access Vetcove’s live chat, go to https://www.vetcove.com and utilize the live chat button on the bottom right-hand side of the website.
You may also contact Vetcove Support via email at help@vetcove.com, however live chat is their preferred method of communication.
Note: You may also be able to find answers at Vetcove's support site, help.vetcove.com.