Enter a prepayment or leave a credit on an account

You can accept prepayments or deposits against future products or services.  

If the prepayment is greater than the final invoice total, you can leave a credit on an account.  

For Neo Payments customers only. If the client wants to leave a credit on their account, you can enter the credit from an overpayment as a prepayment.  

To leave a credit on a client account from an overpayment on one or more invoices. See Take a payment to learn how.

To learn how to identify prepayments on the client Financial Activity tab, see the Prepayments section in Review client account history.

1. Search for and select the client. 
2. On the client record, click  Collect Payment. 
3. Click  Create Prepayment. 
4. In the Create Prepayment window, change the date if needed. 
5. Enter the amount tendered and select the payment method. 
   For Neo Payments customers. If you're leaving a credit on an account for an overpayment, select the same terminal as the original payment. This ensures your drawer will balance when you run your payment summary. 
6. Enter a payment reference, if needed. 
7. Add a note explaining the reason for the prepayment. 
8. Click Pay. 
9. Click the client's name at the top of the window to open their record. 
10. Click the Financial Activity  tab to view the amount credited to the client's account on the credit invoice. 
11. When you are ready to apply the credit on the account to an invoice, click Collect Payment, and then select the credit and the invoice it should apply to. Then click Pay or Refund  on the Outstanding Invoices window.
12. In the Give Refund window, review the amount to be refunded. If the credit amount is greater than the invoice amount, and you can choose to leave a full or partial credit on the client's account.
    • To leave the full credit, select the Credit Account checkbox.
      
    • To leave a partial credit, enter the amount you are refunding to the client in the Amount box. This amount will automatically be deducted from the remaining credit to be left on the account.
13. Click Give Refund.