This article covers frequently asked questions about the Zoetis Point-of-Care and Zoetis Reference Lab diagnostic integrations with Neo.
FAQs: Zoetis Point-of-Care
SETUP
⚑ What do I need in order to connect Zoetis Point-of-Care with Neo?
To connect Zoetis Point-of-Care with Neo, a Zoetis Diagnostics account plus FUSE or Hub is required. Please contact Zoetis for further details.
⚑ I'm having trouble with my Zoetis Diagnostic credentials. Whom should I contact?
If you are having trouble with your Zoetis Diagnostic credentials, please contact Zoetis Point-of-Care Support:
- US and Canada Customer Support
- Phone:
- US: 1-888-963-8471
- Canada: 1-888-746-2395
- Email: dxsupport@zoetis.com
- Hours: Both are available 24 /7
- Phone:
- Australia Customer Support
- Phone: 1800 270 727
- Hours: Monday - Friday 24 hours; Saturday until 5pm AEST
⚑ Can I use the same Zoetis Diagnostics account credentials for more than one Neo company?
No. Each Neo company must have their own Zoetis Diagnostics account credentials to complete the integration.
⚑ Multi-branch practices only. Can I use the same credentials for more than one branch?
Yes. Multiple branches can share their Zoetis Diagnostics account credentials.
⚑ Do I need to map breeds for Zoetis Point-of-Care integration?
No, you do not need to map breeds as part of the Zoetis Point-of-Care integration. However, the patient’s breed is included when you submit a diagnostic order.
USAGE
⚑ How do I place an order for Zoetis Point-of-Care diagnostics?
You can order Zoetis Point-of-Care diagnostics from a patient consultation when you search for and select a Zoetis Point-of-Care diagnostic product then click Order Diagnostics.
From the Zoetis Point-of-Care Complete your order window, you can update the veterinarian, if needed.
For more information, see Order diagnostic products.
⚑ Do Results tasks get created for Zoetis Point-of-Care diagnostics?
Yes. Results tasks will be created for Zoetis Point-of-Care diagnostics results.
For more information, see Manage follow-up actions with the task list.
TROUBLESHOOTING
⚑ What is the Zoetis Point-of-Care Support contact information?
- US and Canada Customer Support
- Phone:
- US: 1-888-963-8471
- Canada: 1-888-746-2395
- Email: dxsupport@zoetis.com
- Hours: Both are available 24 /7
- Phone:
- Australia Customer Support
- Phone: 1800 270 727
- Hours: Monday - Friday 24 hours; Saturday until 5pm AEST
⚑ Why isn’t the provider in the drop-down list in the order window?
If you do not see a provider in the Veterinarian drop-down list in the order window:
- The user may not be set as a provider. See your practice administrator to have them review the user profile and set the user as a provider, if needed.
- The user may not have been synched with Zoetis Point-of-Care. In Administration > Integrations > Diagnostics, select Sync Providers in the Zoetis Point-of-Care menu.
FAQs: Zoetis Reference Lab
For US customers only
SETUP
⚑ What do I need in order to connect Zoetis Reference Lab with Neo?
To connect Zoetis Reference Lab with Neo, a Zoetis Diagnostics account is required. Please contact Zoetis for further details.
⚑ I'm having trouble with my Zoetis Diagnostic credentials. Whom should I contact?
If you are having trouble with your Zoetis Diagnostic credentials, please contact Zoetis Reference Lab Support:
The Zoetis Reference Lab is only available in the United States.
- Phone: 1-888-965-9652
- Email: referencelabsupport@zoetis.com
- Hours:
Mon - Fri: 8:00AM - 9:30PM ET
Saturday: 9:00AM - 8:30PM ET
Sunday: Closed
⚑ Can I use the same Zoetis Diagnostics account credentials for more than one Neo company?
No. Each Neo company must have their own Zoetis Diagnostics account credentials to complete the integration.
⚑ Multi-branch practices only. Can I use the same credentials for more than one branch?
Yes. Multiple branches can share their Zoetis Diagnostics account credentials.
⚑ Do I need to map breeds for Zoetis Reference Lab?
No, you do not need to map breeds as part of the Zoetis Point-of-Care integration. However, the patient’s breed is included when you submit a diagnostic order.
USAGE
⚑ How do I place an order for Zoetis Reference Lab diagnostics?
You can order Zoetis Reference Lab diagnostics from a patient consultation when you search for and select a Zoetis Reference Lab diagnostic product then click Order Diagnostics.
From the Zoetis Point-of-Care Complete your order window, as needed you can:
- Add a sample source
- Update the veterinarian
- Add notes
For more information, see Order diagnostic products.
⚑ Do Results tasks get created for Zoetis Reference Lab diagnostics?
Yes. Results tasks will be created for Zoetis Reference Lab diagnostics results.
For more information, see Manage follow-up actions with the task list.
⚑ How can I link multiple products together on a consultation?
If you would like to link multiple products together on a consultation, you can create a procedure template to do this.
TROUBLESHOOTING
⚑ What is the Zoetis Reference Lab Support contact information?
The Zoetis Reference Lab is only available in the United States.
- Phone: 1-888-965-9652
- Email: referencelabsupport@zoetis.com
- Hours:
Mon - Fri: 8:00AM - 9:30PM ET
Saturday: 9:00AM - 8:30PM ET
Sunday: Closed
⚑ Why isn’t the provider in the drop-down list in the order window?
If you do not see a provider in the Veterinarian drop-down list in the order window:
- The user may not be set as a provider. See your practice administrator to have them review the user profile and set the user as a provider, if needed.
- The user may not have been mapped with Zoetis Reference Lab providers. In Administration > Integrations > Diagnostics, select Map Providers in the Zoetis Reference Lab menu.