Order diagnostic products

For customers in North America only

You can order diagnostic products (IDEXX Reference Laboratories, IDEXX VetLab Station (IVLS), Antech Diagnostics) right from the consultation.

For IDEXX Diagnostics. You must set up the diagnostic markup, connect to IDEXX diagnostics, manage IDEXX reference data, and activate IDEXX diagnostic products before you can place IDEXX diagnostic orders. Note: IDEXX VetConnect PLUS is required.

For Antech Diagnostics. You must connect to Antech Diagnostics, manage Antech reference data, and activate Antech diagnostic products before you can place Antech diagnostic orders. Note: Antech Diagnostics account is required.

Once a diagnostic order is placed, you can:

Order IDEXX diagnostics through Neo:

See the last section in this article for ordering from an IDEXX VetLab Station

  1. Open a consultation (new or draft).
    Note: You can add diagnostics to an estimate but you have to change the estimate to a consultation to place the diagnostics order.
  2. From the Provider drop-down list, select or verify the provider.
  3. In the Product/Service area, start entering the name of the diagnostic product to order, and then select it from the results that appear. The provider for the consultation is used for ordering diagnostics; changing it on the line item will not update the order.
    Note: If a diagnostic product is included in a procedure template, the product automatically appears on the consultation when the procedure template is added.
  4. Optional: If you need to remove a product, click the menu button ellipsis_2.png before you place the order.
  5. Click Order Diagnostics.
  6. If you use multiple IDEXX Reference Laboratories accounts or multiple IDEXX VetLab Stations, select the correct source and then click the arrow to proceed to the order.
    Selected tests products appear in the IDEXX Diagnostics window.
  7. IDEXX Reference Laboratories only:
    • Search for and add any additional tests. If add-on products are available for a specific product, click Add-ons Available to view and order those products.
    • Click Notes/Instructions to enter additional information about the order.
      Tip: You can copy and paste notes from the main window.
  8. IDEXX Vet Lab Station only:
    • Neo sends the order to the Pending list of your IVLS. When you go to the IVLS, you can select the analyzer and run diagnostics.
    • Before you run the tests, you can add or remove a test from your order in Neo. If a test is running, you can append to the requisition. You can also start a new order, which will be under a new requisition.
    • To eliminate errors and save time, Neo will automatically update the consultation invoice section, based on your changes, as it sends the update to the IVLS.
    • If you reboot the IVLS it will retain the Pending list upon power up.
  9. Click Order. The consultation is saved and a confirmation appears in the message bar.
    Note: If you are ordering both IDEXX Reference Laboratories and IVLS products, you will place one order, return to consultation, and then click Order Diagnostics again.
  10. IDEXX Reference Laboratories only: Print the order form from the window that opens.
  11. All ordered diagnostic products are added to the Product/Service area, and the date the order was placed on appears below the product name. Click the plus sign next to the product name to view its details.
  12. Click the menu button  to view or print the order form. You can also reconcile an unmatched order.

Note: If you close the order window before you place the order, it does not delete diagnostic products from the consultation.  To remove the products from the consultation, click the menu button  .  To defer the order so you can place it later, leave the diagnostic product on the consultation.

Order Antech diagnostics through Neo:

  1. Open a consultation (new or draft).
    Note: You can add diagnostics to an estimate but you have to change the estimate to a consultation to place the diagnostics order.
  2. From the Provider drop-down list, select or verify the provider.
  3. In the Product/Service area, start entering the name of the diagnostic product to order, and then select it from the results that appear. The provider for the consultation is used for ordering diagnostics; changing it on the line item will not update the order.
    Note: If a diagnostic product is included in a procedure template, the product automatically appears on the consultation when the procedure template is added.
  4. Optional: If you need to remove a product, click the menu button before you place the order.
  5. Click Order Diagnostics. Then click Antech Diagnostics.
    Selected tests products appear in the order cart at the bottom of the Antech Diagnostics window.
  6. Search for and add any additional tests, as needed. Click Order on the row of the test you want to add to your order.
    Tip: Filter the list by searching for the test code, description, category, or component.
  7. Click Preview Order.
  8. Review your order and make any changes, as needed.
    • Click the X to remove any diagnostic tests from the order.
    • Enter any notes in the Other Requests box.
    • Click Edit to return to the previous screen and add additional tests to the order.
  9. Click Submit Order, then click View Form. Print the order form from the browser tab it opens in. Then close the window and return to the consultation.
     Note: If you are also ordering IDEXX Reference Laboratories or IVLS products, you will place the Antech order, return to consultation, and then click Order Diagnostics again.
  10. All ordered diagnostic products are added to the Product/Service area, and the date the order was placed on appears below the product name. Click the plus sign next to the product name to view its details.
  11. Click the menu button ellipsis_2.png to view or print the order form again, as needed. You can also reconcile an unmatched order.

Note: If you close the order window before you place the order, it does not delete diagnostic products from the consultation.  To remove the products from the consultation, click the menu button ellipsis_2.png and select Remove.  To defer the order so you can place it later, leave the diagnostic product on the consultation.

Order diagnostics from IDEXX VetLab Station or IDEXX analyzers:

Orders can be placed from the IVLS only for diagnostic products that have been activated in Neo.

  • Start a diagnostic test at the IDEXX VetLab Station or at an IDEXX analyzer. Neo will get the result as long as the client is associated with the result in the IDEXX VetLab Station.
    Note: Census List integration will be available in a future Neo release.
    • New Results—Add a test run on the sample on a new requisition.
    • Analyze Sample—Enter the client and patient data, and start a test at the IDEXX VetLab Station on a new requisition.
    • Stat Run—Select Stat on the IDEXX VetLab Station, run the test on an IDEXX analyzer, then link the result to the client record so that the result is transmitted automatically to VetConnect PLUS and to Neo on a new requisition.
    • Drop and Run—Start a test at an IDEXX analyzer, then link the result to the client record so that the result is transmitted automatically to VetConnect PLUS and to Neo on a new requisition.
  • Take advantage of work flow options at your IDEXX VetLab Station, such as Merge/Replace.

Note:  You will see a warning if there are any unordered diagnostic products remaining when you close a consultation (mark ready to be paid). Click Cancel to return to the consultation and place the order, as needed.