If a patient’s treatment plan changes, you may want to remove the number of remaining refills for a current prescription to ensure the medication will not accidentally be prescribed. For example, if a patient has an allergic reaction.
Remaining refills can be discontinued from a prescription’s current (most recent) prescription /refill record on the patient’s Rx tab. Refills will only be removed from the current record to ensure the previous prescription records match their printed Rx labels.
Refills can only be discontinued for prescriptions that have at least 1 remaining refills or are refill as needed.
- See Create a prescription to learn how to add a new prescription for a patient.
- See Edit a prescription to learn how to update prescription details on draft or closed consultations.
- See Refill a prescription to learn how to how to refill a prescription that has preauthorized refills available.
- See Void a prescription to learn how to delete a prescription or refill created in error.
- See View a patient’s prescription history to learn how to review all of a patient’s prescription history including refills and voids.
- See Update the _dispensing_label_ template to learn how to update your existing prescription label.
Permissions: Edit Consultations
- Search for and select the patient.
- Click the Rx tab.
- Tip for multi-branch practices: Click the View button
to see the branch where the prescription was created. You can only discontinue prescriptions that were created at your branch. - Locate the prescription record whose refills you want to discontinue, click the menu button
and click Discontinue Rx. - Enter the reason why you are discontinuing the prescription. For example, patient had allergic reaction.
- Click Save.
Note: After you click Save, the prescription record will be identified by a yellow flag in the upper-left corner of the prescription row. You can:- Use your mouse to hover over the yellow flag to quickly view the discontinue refills reason.
- Click the View button to see additional details about the discontinued refills including: reason for discontinuing, audit information (the logged in user that discontinued the prescription and the discontinued date), and any previous edits to the prescription record.
