Void a prescription

Occasionally, you may need to void a prescription. For example, if the wrong product was prescribed for the patient or the prescription was entered on the incorrect patient record.

In Neo, you can void a prescription easily from either the patient consultation or Rx tab.

Note: If a prescription has been refilled, only the most recent refill can be voided. When a refill is voided, the previous prescription record for that Rx ID will become the most recent; and the remaining number of refills will be automatically increased by 1.

• See Create a prescription to learn how to add a new prescription for a patient.
• See Edit a prescription to learn how to update prescription details on draft or closed consultations.
• See Refill a prescription to learn how to how to refill a prescription that has preauthorized refills available.
• See Discontinue a prescription to learn how to remove remaining refills from a prescription no longer part of a patient’s treatment plan.
• See View a patient’s prescription history to learn how to review all of a patient’s prescription history including refills and voids.
• See Update the _dispensing_label_ template to learn how to update your existing prescription label.

Permissions: Edit Consultations

Void a prescription from a draft patient consultation:

1. Search for and select the patient.
2. Click the Consults tab.
3. Click the consultation number to open the draft consultation for editing.
   Tip: You can also click the menu button, then click View to open the consultation.
4. In the Product/Service area, on the consultation product line click the menu button  and select Remove.
5. Enter the reason why you are voiding the prescription. For example, prescribed wrong medication.
6. Click Save.
   Note: After you click Save, the product will be removed from the consultation and the prescription record will be hidden from the default Rx tab view. If this was a refill, the refill will be re-added to the now-current prescription record.

Void a prescription from the patient Rx tab:

1. Search for and select the patient.
2. Click the Rx tab.
3. Tip for multi-branch practices: Click the View button  to see the branch where the prescription was created. You can only void prescriptions that were created at your branch.
4. Locate the prescription record you want to void, click the menu button  and click Void Rx.
5. Enter the reason why you are voiding the prescription. For example, prescribed wrong medication.
6. Click Save.
   Note: After you click Save, the voided prescription record will be hidden from the default Rx tab view. If this was a refill, the refill will be re-added to the now-current prescription record.

Note: The consultation status determines from where a prescription can be voided and whether the consultation product will also be removed.

Consultation Status	Current prescription /refill can be voided from…	Voided information
Draft	Consultation line Rx tab	Consultation product line Prescription on Rx tab
Closed (Unpaid, Paid, Partially Paid)	Rx tab	Prescription on Rx tab IMPORTANT: The consultation product line will not be removed from a closed invoice. You must complete a refund to return the voided product’s quantity back to its O/H stock level.

View a voided prescription from the Rx tab

After a prescription is voided, the voided details can be viewed from the patient’s Rx tab.

1. Search for and select the patient.
2. Click the Rx tab.
3. Select the Include Voided checkbox.
4. Voided prescriptions will be identified by a red flag in the upper-left corner of the voided row. You can:
   • Use your mouse to hover over the red flag to quickly view the void reason.
   • Click the View button  to see additional details about the voided prescription including: reason for the void, audit information (the logged in user that voided the prescription and the void date), and any previous edits to the prescription record.