FAQs: Antech Diagnostics integration with Neo

For customers in North America only

This article covers frequently asked questions about the setup required to integrate Neo with Antech Diagnostics, including preparing a list of Antech products to activate in Neo. 

To learn more about the overall setup steps required in Neo for the two-way integration with Antech Diagnostics, see Connect Antech Diagnostics.

To learn more about ordering diagnostics using Antech Diagnostics, see Order diagnostic products

ANTECH DIAGNOSTICS SETUP

⚑ I can't find the Antech diagnostic product I want to activate / why are the names of products different in Neo?
The Directory of Services downloads a list of Antech diagnostic tests and panels, which may vary from the test names you are used to ordering: the diagnostic product will include the name of the test and the mnemonic code. For example, Complete Blood Count (T330). One way to ensure you are activating the correct test is to use the diagnostic test code (for example, "T330") when you are searching for tests to activate.
You do have the option of editing the name of the Antech Diagnostic product when you activate it. Remember that this name appears on consultations, invoices, and labels.

⚑ Why isn't the Order Diagnostics button appearing on the consultation?
  • Have you activated Antech diagnostic products in Neo? Go to Diagnostics > Directory of Services and select the available tests you would like to activate. You will not be able to order an Antech test until it is activated.
  • Have you inactivated existing diagnostic tests? Remember that you must order the downloaded Antech diagnostic product, not an existing locally entered product to order from a consultation. To avoid this problem, inactivate any existing diagnostic products that you are replacing with Antech Diagnostic tests.

⚑ How can I prepare a list of Antech Diagnostics products to activate?
  • If your practice has already been ordering Antech Diagnostic products: Go to Reports > Dispensed Products in date range and select the Product Class you had previously assigned to Antech products (for example, "Labs - Antech"). Running this report will then produce your list of products.
  • If you are new to Antech Diagnostics:  In Neo, go to the Directory of Services in Administration > Diagnostics to explore and filter available Antech Diagnostics products.

CONNECT ANTECH DIAGNOSTICS IN NEO

⚑ Do I need an Antech account?
Yes. Enter your Antech Diagnostics account credentials to connect Antech Diagnostics with Neo. If you need assistance entering your credentials, contact Neo Support.
If you don't have an Antech account or do not remember your credentials, contact Antech Diagnostics customer support:

⚑ What if I have multiple Antech Diagnostics credentials for my branches?
If you need to enter Antech Diagnostics credentials for each branch, go to Administration > Integrations and select the branch to enter credentials for. Enter your Antech user name, password, and clinic ID. Select the next branch, then enter that branches credentials and repeat, as needed.

⚑ I had already connected my Antech Diagnostics account. Do I need to go back to the Integrations page?

If you add a new breed or species on a patient record, go to Administration > Integrations to review and manage your reference data to ensure any new breeds or species are mapped to the Antech reference data. See Manage Antech reference data (breeds, species, and genders) for more information.

 PRICING AND ACTIVATING ANTECH DIAGNOSTIC TESTS

⚑ Do Antech Diagnostics test prices update automatically?
Yes. When you download the Directory of Services:
  • The standard Antech Diagnostics Unit Cost Price (list price) for Antech Diagnostics tests is automatically downloaded and will update if Antech changes the cost in the directory of services.
  • The Antech Diagnostics Unit Cost Price and Markup Rate are what determine the Unit Selling Price.
  • If you manually adjust the Unit Cost Price or Unit Selling Price, the Antech Diagnostics Unit Cost Price will no longer automatically update the selling price if Antech changes the cost in the directory of services.
    • You can adjust the markup rate for the Antech Diagnostics product without affecting automatic pricing updates.
    • You can also reset this product to automatic pricing by clicking the blue automatic pricing link.

⚑ When do I have to activate Antech Diagnostics tests in Neo?

Always. Review the Directory of Services list of all available Antech Diagnostics tests, and activate the ones you plan to use with Neo. You can only add an Antech Diagnostics test to an estimate or order it from a consultation if it's been activated.

To activate available Antech diagnostic tests, go to Diagnostics > Directory of Services. You can filter the results by source to only show Antech Diagnostics products. Select the box beside all tests you would like to activate, and then click Activate.

This is also a good time to review pricing information, as Antech Diagnostics tests include standard Antech Diagnostics unit cost pricing.


⚑ How do I link my new Antech Diagnostics product with my existing diagnostic product?

Neo treats new Antech Diagnostics tests as completely separate products, so linking codes to existing diagnostics is not an option.

If you would like to order a new Antech Diagnostics product, go to Diagnostics > Directory of Services. You can filter the results by source to only show Antech Diagnostics products. Select the box beside the new tests you would like to activate, and then click Activate.

If you have existing diagnostic tests in your system that you are replacing with Antech Diagnostics products:

  • Make your existing products inactive to prevent staff confusion and avoid duplicate product names (for example, having two Complete Blood Count products to choose from when you search for Complete Blood Count on a consultation).
  • Remember to enter the Antech diagnostic directory product on the consultation to order it from Neo.

ORDERING ANTECH DIAGNOSTICS TESTS AND RECEIVING RESULTS

⚑ I changed the line item provider for a diagnostic order but the order used a different provider?
For ordering diagnostics, the consultation-level provider is used. To change the ordering provider, update the provider in the order window. To learn more, see Order diagnostic products.
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⚑ How can I "add on" to an order the next day?
 Contact Antech Customer Support for assistance with add-on tests:
  • United States: 1-800-872-1001
  • Canada: 1-800-341-3440 
  • You can order the add-on directly from Antech.
  • Add a manual product to a consultation to capture the charges for the add-on
  • Remember that the result for the add-on test will not be matched to a lab request, so it will appear as an unmatched result on the Diagnostics Orders and Results page. From here it can be manually reconciled to the patient's record

⚑ How can I link multiple products together on a consultation?

If you would like to link multiple products together on a consultation, you can create a procedure template to do this.


⚑ How do I reprint the Antech Diagnostics order form?

If the consultation is still open, you can click the menu button beside the ordered Antech Diagnostics product, and select Print Order Form. 

If the consultation is closed, go to the Diagnostics page and click the menu button beside the Antech Diagnostic product to select Print Order Form.




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